Return Policy

Thank you for shopping at Silver Thiosulfate Canada. We want you to be completely satisfied with your purchase. Please review our return policy below.

Return Eligibility

We accept returns of unopened and unused products within 90 days of the delivery date.

To qualify for a return:

  • The product must be in its original, unopened packaging

  • You must provide proof of purchase

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used chemical solutions

  • Customized or special-order products

  • Gift cards

Return Process

To start a return, please email us at info@silverthiosulfate.ca with the following:

  • Your order number

  • A brief explanation for the return

We will respond within 1–2 business days with instructions on how to complete your return.

Return Shipping

Customers are responsible for all return shipping costs. We recommend using a trackable shipping method and keeping your receipt.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, a refund will be issued to your original payment method within 5–7 business days.